E-Learning Modules Outline

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Below is the complete outline of the e-learning modules training which details every section of the modules.

ProAssisting Overview
E-learning Module
Member Message Board
Templates and Checklists
Resources
Who is This Course For?
College Graduate
Seasoned Assistant
HR Administrator
Our Philosophy
Conclusion
Ground Rules
Do “it”...well!
Changing your boss’s system
Company’s way of doing it
Programs - Office and Outlook
The Position - Overview of the Assistant   Position
Being an assistant is a trade
What do Assistants Do?
Why be an Assistant?
Long-term career
Stepping stone
Reputable companies hire from within
Where to be an Assistant
Industry
City
Which Industries Hire Assistants?
How Much Do Assistants Make?
Do you need a college degree to be an assistant?
About You - Are You Right For This Job?
What’s your type?
Do you think you can juggle?
Do you have poise and grace under pressure?
Gatekeeper
Observation and listening
Body Language
Listen and follow orders to the letter
Confidentiality and ethics
Do you have a strong work ethic?
Are you a clock-watcher?
Your ego
Keep it in check
The best “everything” of their lives makes dealing   with your ego hard
Your Boss - Treat Them Well and They’ll   Promote You
What “time of day” is your boss?
Tone of voice
Company “goings on”
Industry and current events
What’s their title?
What are their priorities?
Travel
Food
Meetings
Pet peeves
Information
Who gets what?
Personal information
Your boss’s grease
The Company - What They Are and How They   Work
The industry and product or service
Mission statement
Is it a corporate or creative environment?
Is this your dream industry?
Departments
Human Resources
Information Technology
Accounting
Legal and Business Affairs
New Business - Business Development
Client-Customer-Investor Relations
Public Relations
Operations
Mail Room
The People - What Makes and Keeps This Job   Interesting
Your superiors
Your peers
Second and third assistants and interns
Your boss’s family and friends
Your boss’s help
Clients and customers
Travel agents and concierge
Vendors
Building management
Keeping them on your side
Managing up
Managing down
Your grease
Communication - The Tools and How To Use   Them
The phone
Phone voice
Etiquette
Answering your phone
Answering your boss’s phone
Your boss’s A List
The call sheet
Boss’s expectations for calls and messages
Voice mail
Conferencing calls
Rolling calls
Call forwarding
Caller ID
Email
Etiquette
Your Inbox management
Your boss’s Inbox management
Email tips
Spell check
Out of office assistant
BlackBerry
Instant messaging
Best practices
Conflict management
For your boss and superiors
For your peers
For your vendors
Count to 10
Favors
Your Organizational Skills
Put your Type A hat on
Clean workspace and computer
Boss’s office
Paper
Paper flow into and out of your boss’s office
Incoming mail and package log
A “To Sign” folder
Paper filing
Electronic filing
Having a back-up plan
Power outage? Internet down? Cell phone dead?
The Computer - Your Best Friend and   Potentially Worst Enemy
MS Outlook
Email - the real “to do” list
Contacts - keep gardening
Calendar - Schedule
Calendar - meeting invite
Public folders
Notes
Tasks
MS Office
Backing up your computer files
Other computer programs
Internet
FileMaker
Google Docs
QuickBooks
RSS
Google and Yahoo alerts
Lexis/Nexis
Adobe Reader
SAP
Concur - expense system
Other Office Equipment
Copier
Fax machine
Cover sheet
Confirmation sheet
Scanner
Intercom
Hands-free headset
Office paging system
Travel - Be Prepared For Anything
Private air travel
Ownership
Fractional ownership
Charter
Commercial air travel
International
Time zones
Itinerary
Hotel preferences
Car service, taxi or rental car
Tracking expenses
Being on call
Tricks of the Trade
Notepad and pen
Think three steps ahead
Try to complete your tasks in as few steps as   possible
Stay organized
Break up tasks
Delegate
Typing speeds
Office gossip
Downtime: what to do?
This isn’t brain surgery
Know when to be visible and when not to
Create a “Bible”
Read everything you can
Take advantage of your position
Know all the top executives
Mailroom cut off times
Please, thank you and excuse me
Don’t be afraid of working for a tough or demanding   boss
Don’t let your boss see that they are getting to you
Always get a name
Walk with a purpose
Use our tools, templates and resources
Questions or suggestions?
Conclusion