Raise your hand if you like automated phone message systems…
I don’t know about you but whether I’m making calls for my boss or myself, I try as much as possible to bypass those pesky recorded messages that prompt you to input all sorts of information before it lets you speak with an actual living and breathing human being.
I know that they ask for this information—account numbers, PINS, last 4 digits of your social security number—so that the representative has your account or profile pulled up when they take your call but based on my experience 98% of the time, I have to repeat that information to them anyway… just ridiculous.
Anyway, here is a treat for you—one which we just added to our membership resource center but you can get here for free—to help avoid those recorded messages asking for information before passing you off to a real human being: GetHuman.com!
GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human! Very easy to search and the instructions are easy to follow… and you can also rate your experience using that number or add your own with instructions if you have any that aren’t listed.
Just another use of technology to bypass a level of technology that drives me batty. Enjoy!
Flickr Creative Commons image by jcardinal18
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I know the owner of this company Paul English. He is a Boston-based consumer advocate and entrepreneur, because he was so frustrated trying to get competent customer service. The concept grew so quickly that GetHuman.com is now managed by a three-person team…Brilliant guy I must say!